SHIPPING & RETURNS
We ship around the world! To encourage online safe shopping curing Covid We offer Free Canada Wide Expedited Shipping for any orders over $100. Please note that there may be restrictions on some products, and some products cannot be shipped due to dangerous goods restrictions.
When you place an order, our website will calculate shipping charges and delivery times for you based on Canada Post and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please note that during Covid, Canada Post is not guaranteeing delivery times.
If you choose Expedited Parcel, we can track the shipment, guarantee delivery and your order is insured by Canada Post.
If you choose Letter Post, there is no guarantee of delivery, no tracking and no insurance in case it gets lost.
We will not refund any order that are missing that were delivered by Letter Post.
At Beadazzle, we actually carry the inventory you see online and most orders leave our showroom within 24 hours. In the rare instance that we have run out of something you ordered, we will refund that item and ship what is available. Please be aware that our showroom is closed Mondays and Tuesdays so orders placed during those times will be filled on Wednesdays.
We all buy something because it's so pretty but it just doesn't go with anything once we get home. No worries, just bring it back, unopened, with the original receipt and you can exchange it for something else.
If you received the wrong item: You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (i.e. you received an incorrect or defective item, etc.).
You should expect to receive your refund within 2-3 weeks of shipping your return. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (2 to 4 business days).
How to return an item: Simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.